Privacy Policy – How Reel 7 Protects Your Personal Data

1. Who We Are and How to Contact Us

This Privacy Policy applies to the Reel 7 platform, operated at reel7.click ("Reel 7", "we", "us"). Reel 7 is the data controller for all personal data collected from players who register and use the platform. As data controller, Reel 7 is responsible for determining the purposes and means of processing your personal data and for ensuring that processing is conducted lawfully and transparently.

If you have any questions about this Privacy Policy, about the data Reel 7 holds on you or about how to exercise your data rights, please contact our Data Protection team at support@reel7.click. Please include "Privacy" or "Data Request" in your subject line to ensure your enquiry is routed to the correct team. We will respond within 5 business days.

2. Personal Data We Collect

Reel 7 collects personal data through three channels: directly from you during registration and platform use, automatically through your device and browser as you use the platform, and in limited circumstances from third-party verification and payment service providers.

Reel 7 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data or health data. We do not collect full payment card numbers — card payments on Reel 7 are processed directly by our certified payment gateway using PCI DSS-compliant systems, and only the last four digits and card type are visible to Reel 7 staff.

3. Why Reel 7 Collects Your Personal Data

Every piece of data Reel 7 collects exists for a specific, documented reason. We do not collect data speculatively or "just in case". Here is a plain-language explanation of why each category is needed:

• Identity Data — Required to verify your age (you must be 18+), confirm you are the person making withdrawals, comply with anti-money laundering (AML) regulations and prevent multiple account creation by the same person.
• Contact Data — Needed to communicate with you about your account, send transaction confirmations, respond to support requests and, with your consent, send promotional offers.
• Financial Data — Needed to process deposits and withdrawals in PKR through your chosen payment method (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or card) and to verify that withdrawals go to the same person who made the deposit.
• Transaction Data — Required for account statements, dispute resolution, regulatory reporting and fraud detection.
• Gaming Activity Data — Used to display your game history, calculate bonus wagering progress, identify patterns consistent with responsible gaming concerns and generate aggregate statistics for platform improvement.
• Technical Data — Used to detect fraudulent logins, identify suspicious access patterns, ensure the platform works correctly on your device and comply with geographic access controls.
• Communications Data — Used to maintain records of support interactions for quality assurance, dispute resolution and staff training.

4. Legal Basis for Processing Your Data

Reel 7 processes personal data on the following legal bases:

5. How Reel 7 Uses Your Personal Data

Beyond the specific purposes above, here is a complete picture of how your data is actually used day-to-day on the Reel 7 platform:

• Creating and maintaining your player account and ensuring only you can access it.
• Processing deposits and withdrawals in PKR through your chosen Pakistani payment method.
• Verifying your identity before processing your first withdrawal (KYC process).
• Calculating bonus wagering progress and crediting earned rewards.
• Sending account-related communications including deposit confirmations, withdrawal notifications and security alerts.
• Sending promotional communications (emails, SMS) where you have consented to receive them.
• Monitoring for fraud, money laundering, unauthorised access and terms violations.
• Providing and maintaining the responsible gaming tools in your account (deposit limits, self-exclusion etc.).
• Resolving disputes raised through our customer support channels.
• Complying with regulatory obligations including AML reporting requirements.
• Improving the platform through aggregate analysis of how players use Reel 7 — this analysis uses anonymised data rather than individual identifiable records wherever possible.

Reel 7 does not use automated decision-making processes that produce significant legal effects on players. Account suspension decisions that involve data analysis are reviewed by a human member of the Reel 7 compliance team before any action is taken.

6. Who We Share Your Data With

Reel 7 does not sell your personal data to any third party. We share data only where strictly necessary to operate the platform or where legally required. The categories of recipients are:

All third parties with whom Reel 7 shares personal data are required to implement appropriate technical and organisational security measures and are prohibited from using your data for purposes beyond those specified in their agreement with Reel 7.

7. How Reel 7 Secures Your Data

Data security is not treated as a compliance requirement at Reel 7 — it is a practical necessity. Here is specifically what we do to protect your personal data:

• Encryption in Transit: All data transmitted between your device and Reel 7's servers is encrypted using TLS 1.3, the current industry gold standard for transport layer security. This means your login credentials, payment details and personal information cannot be intercepted in transit.
• Encryption at Rest: Personal data stored in Reel 7's databases is encrypted at rest using AES-256 encryption. Even in the unlikely event of unauthorised access to our infrastructure, stored data cannot be read without the encryption keys.
• Password Security: Your Reel 7 password is stored as a bcrypt hash with a unique salt. This means Reel 7 cannot retrieve your actual password — only verify that what you enter matches the stored hash. No Reel 7 employee can see your password.
• Two-Factor Authentication: 2FA is available for all accounts and strongly recommended. With 2FA enabled, your account requires both your password and a one-time code even if your password were somehow obtained.
• Access Controls: Reel 7 staff access to player data follows a strict need-to-know principle. Customer support staff can see what they need to resolve your issue. They cannot see your full financial details, document scans or complete transaction history without specific authorisation.
• Penetration Testing: Reel 7 conducts quarterly independent penetration tests of its platform infrastructure. Vulnerabilities identified are classified by severity and patched within defined response windows — critical vulnerabilities within 24 hours.

8. How Long We Keep Your Data

Reel 7 retains personal data only for as long as necessary for the purpose it was collected and to comply with our legal obligations. The specific retention periods are:

• Active Account Data: Retained for as long as your account is active and for a reasonable period after your last login to allow for account reactivation.
• Identity and KYC Documents: Retained for a minimum of 5 years following account closure in compliance with AML regulations. Some jurisdictions require longer retention — Reel 7 will comply with whichever period is legally required.
• Financial Transaction Records: Retained for a minimum of 5 years following the transaction date for regulatory compliance.
• Gaming Activity Records: Retained for a minimum of 3 years from the date of the activity for dispute resolution and responsible gaming compliance purposes.
• Support Communications: Retained for 2 years from the date of the last communication in the relevant thread for quality assurance and dispute resolution.
• Marketing Preferences and Consent Records: Retained for as long as you are a registered player plus 1 year, to maintain accurate records of your consent status.

When retention periods expire, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual. Reel 7 conducts regular data audits to ensure that data is not retained beyond its applicable period.

9. Cookies and Tracking Technologies

Reel 7 uses cookies and similar technologies to operate the platform, remember your preferences and understand how the platform is being used. The following types of cookies are used:

You can manage your cookie preferences through your browser settings. Note that disabling essential or security cookies will prevent the platform from functioning correctly. For non-essential cookies, you can withdraw consent at any time without affecting your ability to use the platform's core features.

10. Children's Privacy

Reel 7 is strictly an adult platform. We do not knowingly collect personal data from anyone under 18 years of age. If you are a parent or guardian and believe your child has registered on Reel 7 or submitted personal data to us, please contact support@reel7.click immediately. We will promptly investigate, close the account and delete all associated personal data.

Reel 7 applies age verification during registration and before processing first withdrawals specifically to prevent underage access. We take this obligation seriously and will always err on the side of caution when there is any doubt about a player's age.

11. Exercising Your Data Rights

To exercise any of your data rights — access, rectification, erasure, restriction, portability or objection — please contact support@reel7.click with the subject line stating the right you wish to exercise (e.g., "Data Access Request" or "Erasure Request"). We will acknowledge your request within 5 business days and respond substantively within 30 days.

We may ask you to verify your identity before processing a data request to ensure we are responding to the correct person. This is a standard precaution to protect your data from being disclosed to an impersonator. Identity verification for data requests can typically be completed via your registered email address and a simple account verification step.

There is no charge for exercising any of your data rights. Where requests are manifestly unfounded, excessive or repetitive, Reel 7 may charge a reasonable administrative fee — but this is not the norm and would only apply in genuinely exceptional circumstances. We will always explain clearly if a fee applies before processing the request.

12. Marketing Communications and Opt-Out

If you have opted in to receive marketing communications from Reel 7, we may send you emails or SMS messages about new games, promotions, tournaments and bonus offers. These communications are personalised based on your gaming activity on Reel 7 — for example, if you regularly play fishing games, we will send you fishing game promotions rather than generic offers.

You can opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link in any marketing email from Reel 7.
• Updating your communication preferences in the notifications section of your account settings.
• Contacting support@reel7.click with "Unsubscribe" in the subject line.

Opting out of marketing communications does not affect operational messages. Reel 7 will continue to send you account security alerts, deposit confirmations, withdrawal notifications and support responses regardless of your marketing preference, as these are necessary communications directly related to your account and transactions.

13. Updates to This Privacy Policy

Reel 7 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law or feedback from players. When material changes are made, we will notify registered players by email at least 7 days before the updated policy takes effect, and we will update the "Last Updated" date at the top of this page.

Continued use of the Reel 7 platform after a Privacy Policy update has been communicated constitutes your acceptance of the revised policy. If you disagree with an update, you should close your account and withdraw your balance before the change takes effect. Account closure requests can be submitted to support@reel7.click.

Previous versions of this Privacy Policy are available on request — contact support@reel7.click if you need to review an earlier version.

14. How to Contact Reel 7 About Privacy

For any question, concern or request related to your personal data or this Privacy Policy, the fastest way to reach the right team at Reel 7 is:

This Privacy Policy is effective as of 1 January 2025 and supersedes all previous Reel 7 privacy notices.